Gardeners Brunswick Park Privacy Policy

This Privacy Policy explains how Gardeners Brunswick Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Brunswick Park area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This policy applies to all Gardeners Brunswick Park customers and potential customers in the local area who contact us, request a quote, use our gardening services, or otherwise interact with us.

Who We Are

Gardeners Brunswick Park is a local gardening service provider operating in the Brunswick Park area. We act as the data controller for the personal data we collect and use for the purposes described in this Privacy Policy.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, postal address, property address where services are delivered, and any other address you provide for correspondence.

Communication details, such as your preferred method of contact and the content of communications you send to us or that we send to you, including enquiries, quotes, and service updates.

Service and contract information, such as details about the gardening services you request or receive, visit dates and times, access instructions, service notes, and related information about your garden and property that is necessary to perform our services.

Billing and payment information, such as records of services provided, amounts charged, payment status, and basic transaction details. We do not store full payment card details when payment is processed via third party payment providers.

Technical and usage information, when you interact with our online content, such as basic device and browser information and information about how you access our online pages, where this is collected via standard server logs or similar tools.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information, ask for a quote, or book a gardening service. This may be done in person, over the phone, by message, or through online contact forms.

We may also collect data when we visit your property, including notes relating to the gardening work to be carried out and any relevant access or safety information that you provide during the visit.

In some cases, we may receive your details from another person who has referred you to us or booked services on your behalf, for example a family member, landlord or managing agent. In such cases we will inform you, where appropriate, that we hold your data and provide you with this Privacy Policy.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. Gardeners Brunswick Park relies on the following lawful bases:

Contract. We process your data where it is necessary to enter into or perform a contract with you, for example to provide gardening services, issue quotes, arrange appointments, and manage billing and payments.

Legal obligation. We process certain data to comply with legal requirements, such as record keeping, tax and accounting obligations, and responding to lawful requests from public authorities.

Legitimate interests. We process data where it is necessary for our legitimate business interests and these are not overridden by your interests or fundamental rights. This includes managing and improving our services, scheduling work efficiently, keeping appropriate business records, and responding to enquiries or complaints.

Consent. In limited cases we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time, and we will stop the relevant processing.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide gardening services you have requested, including quoting, planning, and carrying out the work at your property.

To manage our relationship with you, including handling enquiries, rescheduling or cancelling appointments, and resolving issues or complaints.

To prepare and send invoices, process payments, and maintain accurate financial and service records.

To communicate with you about our services, such as confirming bookings, notifying you of changes, or providing information that is relevant to the work we undertake.

To manage our business operations, including scheduling jobs, training staff, improving our services, and maintaining appropriate records for insurance and risk management purposes.

To comply with our legal obligations and to establish, exercise, or defend legal claims where necessary.

Data Retention

We keep personal data only for as long as is necessary for the purposes described in this Privacy Policy and in line with legal and regulatory requirements.

Customer and service records are generally kept for a period that allows us to fulfil our contract with you, deal with any queries about past work, and meet our legal obligations for tax and accounting. After this period, we will securely delete or anonymise your data unless we have a specific legal reason or legitimate interest to keep it for longer.

Where we rely on your consent for particular processing activities, and you withdraw that consent, we will stop that processing and, where appropriate, delete or anonymise the relevant data, subject to any legal requirement to retain it.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors and provide services to help us operate our business. These may include:

IT and hosting providers who host our systems, store data, or provide technical support.

Payment and accounting service providers who process payments and help us maintain accurate financial records.

Professional advisers such as accountants, insurers, or legal advisers, where necessary for business administration, compliance, or the handling of legal matters.

Where third parties act as our processors, they only process your personal data on our instructions, under a written contract, and with appropriate security measures in place.

We may also share data with public authorities, regulators, or law enforcement where required to comply with a legal obligation or to protect our rights or the rights and safety of others.

Data Transfers Outside the UK or EU

If we use service providers located outside the United Kingdom or European Economic Area, we will take steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses approved by relevant data protection authorities or transferring data to countries that have been recognised as providing an adequate level of data protection.

Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include access controls, secure storage, limiting access to personal data to those who need it for their role, and training for relevant personnel on data protection responsibilities.

Your Data Protection Rights

As a data subject under the UK General Data Protection Regulation, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions in the law:

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how it is used.

Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete data.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction. You have the right to ask us to restrict the processing of your data in certain situations, such as while we are considering a request to rectify or erase your data.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing your data unless we have compelling legitimate grounds to continue or the processing is for the establishment, exercise or defence of legal claims.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.

How to Exercise Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how Gardeners Brunswick Park handles your personal data, you can contact us using the usual contact methods you use for our services.

If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom. You can contact the authority for further information about how to do this.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.