Gardeners Brunswick Park Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Brunswick Park provides gardening and related services to residential and commercial clients. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting the services of Gardeners Brunswick Park.

Company means Gardeners Brunswick Park, the gardening services provider.

Services means any gardening, garden maintenance, clearance, landscaping preparation, or related services carried out by the Company.

Booking means a request by the Client for Services, whether made by phone, online, or in writing, which has been accepted and confirmed by the Company.

Visit means a scheduled attendance at the Client’s property to perform the Services.

2. Scope of Services

The Company provides general gardening and garden maintenance services, which may include lawn care, hedge trimming, planting, pruning, garden tidy-ups, garden clearance, seasonal maintenance, and related services as agreed at the time of Booking.

The specific scope of work for each Visit will be agreed in advance, either as a one-off service or as part of an ongoing maintenance schedule. Any additional tasks not included in the agreed scope may be chargeable and are subject to availability.

The Company reserves the right to refuse any work that is unsafe, unlawful, outside its expertise, or impractical for reasons of access, weather, or site conditions.

3. Booking Process

3.1 Bookings can be made by the Client through the Company’s usual communication channels. A Booking is only confirmed once the Company has provided written or verbal confirmation, including the date, approximate time window, and estimated cost where applicable.

3.2 The Client must provide accurate information about the property, access arrangements, the condition of the garden, and the services required. The Company may adjust the estimated price if the information provided is incomplete or inaccurate.

3.3 For larger projects or regular maintenance contracts, the Company may conduct an initial visit to assess the site and provide a more accurate quotation. Any quotation provided is valid for a limited time period as stated by the Company and may be subject to change if the scope of work is altered.

3.4 The Company reserves the right to decline any Booking at its discretion.

4. Access and Client Obligations

4.1 The Client must ensure that the Company has clear and safe access to the garden and any areas necessary for the performance of the Services at the agreed time. This includes providing access codes, keys, or instructions for entry where required.

4.2 The Client agrees to keep pets, children, and any other persons away from the immediate working area to ensure safety and to prevent delays.

4.3 The Client must inform the Company of any hazards at the property, including uneven ground, hidden cables or pipes, ponds, sharp objects, or anything else that could present a risk to the Company’s staff or subcontractors.

4.4 If adequate access is not provided, or if the Visit cannot be carried out safely due to the condition of the site or other factors within the Client’s control, the Company may cancel or postpone the Visit and a call-out or cancellation fee may apply in accordance with these Terms and Conditions.

5. Pricing and Estimates

5.1 Prices for Services may be quoted on an hourly or fixed-fee basis. The Company will inform the Client of the basis for charges prior to confirming the Booking.

5.2 Any estimate provided in advance is based on the information supplied by the Client and on the Company’s assessment. If the actual work required exceeds the estimated time or scope due to unforeseen conditions, the Company will inform the Client and may adjust the charges accordingly.

5.3 All prices are stated in pounds sterling and may be subject to applicable taxes in accordance with UK law. The Client will be advised if any such taxes apply.

6. Payments

6.1 Payment terms will be communicated at the time of Booking. Unless otherwise agreed, payment is due on completion of each Visit or upon receipt of invoice.

6.2 The Company may accept various payment methods, such as bank transfer or card payment, subject to availability and any applicable processing conditions.

6.3 For ongoing maintenance contracts or larger projects, the Company may require a deposit or staged payments. Details of these arrangements will be set out in writing prior to the commencement of the Services.

6.4 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend further Services until all outstanding sums have been paid in full.

7. Cancellations and Amendments

7.1 The Client may cancel or reschedule a Booking by giving reasonable notice. Unless otherwise stated, the Company requires at least 24 hours notice before the scheduled Visit.

7.2 If the Client cancels or reschedules with less than the required notice period, the Company may charge a cancellation fee, which may be up to the full cost of the scheduled Visit, to cover lost time and any incurred expenses.

7.3 If the Company needs to cancel or reschedule a Visit due to unforeseen circumstances, such as severe weather, staff illness, or operational issues, the Company will notify the Client as soon as reasonably practicable and offer an alternative date. The Company will not be liable for any indirect losses arising from such changes.

7.4 Changes to the scope of Services requested by the Client must be agreed with the Company in advance. Any additional work may be subject to separate charges and scheduling, depending on availability.

8. Attendance and Timekeeping

8.1 The Company will make reasonable efforts to attend the Client’s property at the agreed time. However, all times are estimates and may vary due to traffic, weather, or other factors beyond the Company’s control.

8.2 If the Company expects to be significantly delayed, it will use reasonable endeavours to inform the Client. The Company will not be liable for minor delays or for any indirect losses incurred as a result of late arrival.

9. Health, Safety, and Site Conditions

9.1 The Company will carry out the Services in a professional manner and with appropriate regard for health and safety requirements. The Client agrees not to interfere with equipment or work in progress.

9.2 The Company may refuse to carry out or may suspend the Services if the site is unsafe, if weather conditions make the work hazardous, or if any other circumstance arises that could pose a risk to persons or property.

9.3 The Client must ensure that any known underground services, including pipes, cables, and watering systems, are clearly identified and communicated to the Company before work starts. The Company will not be liable for damage to hidden or unmarked services that could not reasonably have been foreseen.

10. Waste Removal and Garden Waste Regulations

10.1 Garden work may produce green waste, soil, branches, and other materials. The handling and disposal of such waste will be agreed at the time of Booking.

10.2 In some cases, the Company may bag or stack green waste neatly within the Client’s property for the Client to dispose of using local council collection or other authorised services.

10.3 If the Client requests the Company to remove garden waste from the property, additional charges may apply to cover disposal costs, transport, and labour. Any such charges will be advised in advance where reasonably possible.

10.4 The Company will comply with applicable UK regulations relating to waste management and will only dispose of waste at authorised facilities. The Client agrees not to request any disposal that would breach such regulations.

10.5 The Client is responsible for ensuring that any waste left on-site at the Client’s request is stored or disposed of in compliance with local requirements and does not cause nuisance or environmental harm.

11. Materials, Plants, and Guarantees

11.1 Where the Company supplies materials, plants, or other goods as part of the Services, these will be of a reasonable quality and suitable for the intended purpose, as agreed with the Client.

11.2 The Company cannot guarantee the long-term performance or survival of plants, turf, or other living materials after planting, as this is dependent on factors beyond its control, such as weather conditions, soil quality, pests, and the Client’s ongoing care and maintenance.

11.3 Any instructions provided by the Company for aftercare should be followed by the Client. The Company will not be liable for deterioration of plants or garden areas where aftercare instructions are not followed or where circumstances outside its control occur.

12. Liability and Insurance

12.1 The Company will exercise reasonable skill and care in the performance of the Services. If the Client believes that the Services have not been carried out to a reasonable standard, the Client must notify the Company as soon as possible so that any issues can be assessed.

12.2 The Company maintains appropriate public liability insurance and, where applicable, employer’s liability insurance for its operations.

12.3 To the fullest extent permitted by law, the Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Visit during which the incident occurred.

12.4 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of enjoyment, or loss of opportunity, arising from the provision of the Services.

12.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be limited or excluded under UK law.

13. Complaints and Dispute Resolution

13.1 If the Client is dissatisfied with any aspect of the Services, the Client should contact the Company promptly, ideally within 48 hours of completion of the Visit, explaining the nature of the concern.

13.2 The Company will make reasonable efforts to investigate any complaint and, where appropriate, to rectify issues in a timely manner. This may include revisiting the property to inspect the work and, if necessary, carrying out remedial work.

13.3 If the parties are unable to reach an agreement, either party may seek recourse through the appropriate legal channels in accordance with the governing law provisions set out below.

14. Force Majeure

14.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, acts of God, strikes, accidents, or interruptions in transport or utilities.

14.2 In such cases, the Company may suspend the affected Services and will make reasonable efforts to reschedule as soon as practicable.

15. Privacy and Data Protection

15.1 The Company will collect and use personal information about the Client, such as names, addresses, and contact details, solely for the purpose of managing Bookings, providing the Services, handling payments, and communicating with the Client.

15.2 The Company will take reasonable steps to protect the confidentiality and security of the Client’s personal data in accordance with applicable UK data protection legislation.

16. Amendments to These Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or when notified to the Client.

16.2 The Terms and Conditions in force at the time of the Client’s Booking will apply to that Booking, unless a change is required by law or agreed mutually in writing.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By confirming a Booking with Gardeners Brunswick Park, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.